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Careers at Petcover

Join Australia's largest and fastest growing pet insurance company.

To continue our growth and success Petcover needs enthusiastic and friendly people to join our dynamic and hard-working team. For current vacancies and to enquire about joining our team please see below.

Our Open Positions

Scroll down to see if one of our open positions might be the right fit for you.

If you don’t see anything suitable currently, we would still love to hear from you.
Please email your covering letter and resume to [email protected].

Contact Us

Contact Center 2IC

Petcover is a leading pet insurance company for Australian dogs, cats and horses and exotics.

If you have a passion for customer service & sales and a winning personality then we are looking for you.

The role is a key strategic 2IC leadership position leading the inbound, outbound and back office teams to ensure increased revenue and overall performance. You will play an integral role in delivering initiatives to ultimately enhance the overall customer experience and support successful delivery of organizational targets.

FULL TIME ONSITE ROLE IN TULLAMARINE

What we are looking for

  • Team leadership experience ( 3 years )
  • Call center experience
  • Excellent customer service sales skills
  • Experience in insurance (advantageous)
  • Proven ability to work towards and exceed KPI’s which include sales & service
  • Solid understanding of call center best practice methodologies
  • Strong reporting and analytical skills
  • Strong work ethic
  • High level of computer skills
  • Commitment

 

Key Responsibilities and duties:

  • Coach mentor and provide support to the customer service team
  • Capacity planning, rostering and managing team workload
  • Real-time monitoring of call queues
  • Managing escalation of call issues
  • Ensuring KPI’s are monitored reported and achieved
  • Managing call metrics
  • Daily, weekly and monthly reporting
  • Ensuring continuous improvement
  • Assisting with overflow calls if and when required

 

The successful applicant must have a minimum of three years in a similar role involving inbound and outbound calls.

Being a pet owner yourself is a definite advantage in this role.  The role will be full time onsite. If you feel that you have the skills, knowledge and experience necessary to perform this role send in your cover letter and resume to employment @ petcovergroup.com

Human Resource Learning & Development

An exciting opportunity exists for a highly motivated, qualified and experienced HR professional with a flair for learning and development to coordinate the learning and development function for the organisation No one day is ever the same.

Key Responsibilities:

What you will do:

  • Recruitment, probations, onboarding, changes, off-boarding, and all associated documentation.
  • Assist the Talent Acquisition Lead with job descriptions, posting ads and phone screen candidates
  • Ensuring confidentiality and accurate record keeping of personnel files, HR documentation, relevant HR systems, policies, and procedures.
  • Draft employment documents and contracts.
  • Support the development and implementation of HR projects and systems
  • Assisting with ad hoc tasks as required

What we are looking for:

  • Tertiary qualification in Human Resource Management desired but not essential
  • Understanding of Awards, FairWork Act and NES etc a must have New Zealand employment law advantageous.
  • Fabulous attention to detail
  • Previous experience in an contact centre environment insurance desirable.
  • Professional and confident individual with willingness to learn.
  • A positive and professional attitude.
  • Strong verbal and written communication skills.
  • Ability to multitask and demonstrate high levels of initiative.
  • Coordinate the company learning and development (L&D) function
  • Administer the company compliance training program
  • Monitor staff qualifications, skills and training needs; plan and coordinate appropriate development activities; across all departments
  • Implement automated L&D systems and processes where possible to streamline existing practices.

About You

  • Superior computer skills e.g MS Word, Excel, Powerpoint
  • Strong communication skills
  • Fluency in written and spoken English
  • Positive, innovative and love a challenge
  • High adaptable and comfortable with shifting priorities seamlessly
  • A solid work history of training & assessment
  • Ability to drive consistency in standards of service throughout.
  • Must have an affinity with pets.

Applicants

Only applicants that address the address the criteria will be considered for this role:

1.Relevant Degree or relevant post graduate qualification and experience (ideally in human resources and or learning and development); or lesser formal qualifications with substantial experience and management expertise in technical or administrative fields; or an equivalent combination of relevant experience and/or education / training.

2. Highly developed interpersonal, communication and collaboration skills, particularly the ability to gain cooperation and assistance from others to achieve the identified objectives and targets.

 

3. Highly developed analytical and problem solving skills with the capacity to implement and follow through recommendations.

4. Experience coordinating the L&D function for staff of an organisation. This includes identifying workforce development initiatives and L&D needs and planning an annual calendar of events for an organisation within budget.

5. Proven ability to work effectively and with initiative, ability to work autonomously.

Please send your cover letter and resume to [email protected]

Human Resource Advisor

Location: Melbourne (Northern Suburbs)
Full time role
Salary: $70,000 – $74,999

Job Purpose: Working alongside the leadership group, you will support the executive team and actively manage all HR functions in the business across Australia and New Zealand.

Read Full Job Description & Apply

Learning & Development Specialist

Location: Melbourne (Northern Suburbs)
Full time role
Salary: $70,000 – $79,999

Job Purpose: You will be designing and developing online training content and programs in response to business needs, legislation and internal requirements.

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Inbound & Outbound Call Centre

Location: Melbourne (Northern Suburbs)
Full time role
Salary: Dependent on experience

Job Purpose: Part of the contact centre team, you will provide pet insurance to people across Australia and New Zealand. These sales based roles involve no cold calling.

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Policy Administrator

Location: Melbourne (Northern Suburbs)
Full time role
Salary: Dependent on experience

Job Purpose: Working alongside an experienced underwriting team, you will have the opportunity to build and grow your career in insurance, with full paid training provided.

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Business Development Manager

Location: Sydney
Full time role 
Salary: Dependent on experience

Job Purpose: Working with a small team, your role will require you to proactively seek new business opportunities across a variety of B2B sectors.

Read Full Job Description & Apply
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Join Us As We Expand

Not only is Petcover Australia’s largest and fastest growing pet insurance company, but Petcover group has a global presence, expanding across Europe and Australasia.

To continue our growth and success Petcover needs enthusiastic and friendly people to join our dynamic and hard-working team. Petcover is a diverse workplace with positions ranging within our customer service, underwriting and claims departments. At Petcover, we consistently strive to make our company a great place to work. We recognise that our people are the key to delivering our strategic goals.