Whether you have a question about your cat, dog, horse or exotic animal insurance, we're here to help.
Live chat service
At Petcover, we understand it isn’t always convenient to make a phone call, and that sometimes it’s just easier to live chat! Our friendly team are here to answer any questions you have or even guide you through a pet insurance quote.
Available Monday-Friday 9.00am to 5:00pm (AEDT)
Send us a message and we'll be in touch
Monday-Friday 6.30am to 10:30pm (AEDT)
Saturday 9:00am to 5:00pm (AEDT)
Sunday 10:00am to 4:00pm (AEDT)
Claims, accounts and underwriting:
Monday-Friday 8.30am to 5:00pm (AEDT)
1-3 Smolic Court
Tullamarine VIC 3043
Assisting our customers
Petcover is committed to supporting and taking extra care of our customers who experience vulnerability.
There are many different factors which may cause vulnerability such as:
If you need an interpreter
We can arrange an interpreter for you, via the Australian Governments Translating and Interpreting Service (TIS).
Simply call us on 1300 731 324 and let us know your preferred language.