Contact us

Whether you have a question about your cat, dog, horse or exotic animal insurance, we're here to help.

image of a man wearing a headset

Live chat service

At Petcover, we understand it isn’t always convenient to make a phone call, and that sometimes it’s just easier to live chat! Our friendly team are here to answer any questions you have or even guide you through a pet insurance quote.

Available Monday-Friday 9.00am to 5:00pm (AEDT) 

Send us a message and we'll be in touch

Petcover will only use the information provided in relation to your request and personal information will be processed based on legitimate purposes only. For more information, please refer to our privacy policy.

Monday-Friday 6.30am to 10:30pm (AEDT) 
Saturday 9:00am to 5:00pm (AEDT) 
Sunday 10:00am to 4:00pm (AEDT) 

Claims, accounts and underwriting:
Monday-Friday 8.30am to 5:00pm (AEDT)

Telephone: 1300 731 324

Our address

1-3 Smolic Court
Tullamarine VIC 3043

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Assisting our customers

Petcover is committed to supporting and taking extra care of our customers who experience vulnerability.
There are many different factors which may cause vulnerability such as:

  • Family or domestic violence
  • Mental illness 
  • Culturally or linguistically diverse 
  • Financial hardship 
  • Age-related 
  • Language barrier  
  • Aboriginal or Torres Strait Islander status 
  • Physical health conditions 
  • Literacy barriers 
  • Remote location 

National relay service

NRS chat call users 
Make an NRS Chat call 
NRS captions call users 
Make an NRS captions call 
Voice relay users 
Call 1300 555 727 and then ask for 1300 731 324 
TTY relay users 
Call 133677 and then ask for 1300 731 324 

SMS relay users
Call 0423 677 767


If you need an interpreter

We can arrange an interpreter for you, via the Australian Governments Translating and Interpreting Service (TIS).

Simply call us on 1300 731 324 and let us know your preferred language. 


We want to hear from you if you are not completely happy with the service you have been provided with so we can try and address your concerns.