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Contact us

We're here to help Monday to Friday from 8.30am - 10pm, Saturday 9am - 5pm and Sunday 10am to 4pm.

Send us a message and we'll be in touch

Petcover will only use the information provided in relation to your request and personal information will be processed based on legitimate purposes only. For more information, please refer to our privacy policy.

 

Telephone: 1300 731 324
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Assisting our customers

Petcover is committed to supporting and taking extra care of our customers who experience vulnerability.
There are many different factors which may cause vulnerability such as:

  • Family or domestic violence
  • Mental illness 
  • Culturally or linguistically diverse 
  • Financial hardship 
  • Age-related 
  • Language barrier  
  • Aboriginal or Torres Strait Islander status 
  • Physical health conditions 
  • Literacy barriers 
  • Remote location 
Find out more

Our address

1-3 Smolic Crt,
Tullamarine
VIC 3043

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National relay service

NRS chat call users 
Make an NRS Chat call 
  
NRS captions call users 
Make an NRS captions call 
  
Voice relay users 
Call 1300 555 727 and then ask for 1300 731 324 
  
TTY relay users 
Call 133677 and then ask for 1300 731 324 

SMS relay users
Call 0423 677 767  

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If you need an interpreter

We can arrange an interpreter for you, via the Australian Governments Translating and Interpreting Service (TIS).

Simply call us on 1300 731 324 and let us know your preferred language. 

Complaints

We want to hear from you if you are not completely happy with the service you have been provided with so we can try and address your concerns.

How to make a complaint