Archie’s cruciate ligament recovery with Petcover

Archie, a Yellow Labrador Retriever, entered Caroline’s life in late 2020. Who could ever guess they would go through such an emotional journey? Archie’s beautiful energy was radiant, making it challenging to not smile at such a spirit. But unfortunate events took place, turning joy into pain. One sunny spring afternoon, while chasing after his ball, Archie took a wrong step and, in an instant, tore his cruciate ligament.

Caroline rushed him to the veterinary hospital, where diagnostic tests, scans, pain relief, and anaesthesia quickly added up to $892.45. Thankfully, with her Petcover policy, she received $633.95 back, easing the immediate financial stress.

When it was confirmed, Archie needed urgent cruciate ligament surgery at a veterinary hospital, costing $4,563.55. Caroline feared the worst. But with her Superior Entry Level Up To 100% Back Policy, Petcover covered $4,413.55 after her $150 excess*, including surgery, anaesthesia, and aftercare. In one of the most stressful times a pet owner can face, Caroline had more than pet insurance! She had peace of mind.

We spoke to Caroline about her experience:

How was your experience with Petcover’s claims process?

It’s been fantastic so far. I had a lovely conversation with the claims consultants and can see that they really care and are animal lovers.

What stood out about Petcover’s service?

Really easy to do the claiming part; just emailed the claim through, and Petcover contacted the vets when I needed further information. I have only had a couple of claims with Archie, but with cruciate ligament surgery, it was totally covered, and Petcover being able to follow through really helped take the pressure off.

Why did you choose Petcover?

He came with six weeks of introductory cover from the breeder and to be honest we did look around before converting. But we chose to convert because if the breeder is giving it with the puppies, it’s for a reason, and I haven’t looked back since.

How did having Petcover insurance help you and your pet?

There were no worries regarding funding and being reimbursed, and that took the pressure off everything.

Would you recommend Petcover to others, and why?

Already have! Her brother moved to Petcover after I recommended it to the owner.

Act today

Call Petcover on 1300 731 324, visit petcovergroup.com/au and make sure your pet is protected.