Support during COVID-19

Petcover is actively monitoring the situation of the COVID-19 pandemic to ensure we are ready to respond to the needs of our customers, their pets, our employees and our partners as the situation evolves.

We have taken several proactive steps to ensures your pets insurance service remain uninterrupted. You may find some minor delays to our service levels during this period and we appreciate your patience during this time.

Should you wish to access our services online, please note the following:


To ensure fast claim processing for our mutual clients, please email all correspondence to [email protected] – with their client code as the subject line.

For more information please see

Introductory policies 

Continue to use [email protected] for your needs, where our BDM team will be able to assist you.

Sales & quotes

If you would like further information on our insurance policies, please contact our friendly and knowledgeable team at [email protected].As the situation moves forward and if there are any further changes to our service levels or different ways how we will operate we will keep you informed. On behalf of the team here at Petcover, we thank you for your continued support.

Doug Ford
Director, Petcover Aust Pty Ltd

How Petcover can help your pet

Petcover specialises in offering quality, straightforward pet insurance with a range of policy options that suit your needs. Whether your pet is big or small, furry or scaly our range of cover options are packed with added benefits. Accidents can happen at any time and the reality of veterinary costs can come a quite a shock. With our range of cover levels for dogs, cats, horses and exotic animals, why not get a quote today.

Get a quote