Privacy policy

Privacy Policy

Petcover is committed to protecting your privacy and acting in accordance with the Privacy Act, which sets out standards for the collection, use, disclosure and handling of personal information.

How we collect personal information

We collect personal information either directly from the relevant individuals or indirectly from third parties.

We use cookies to help keep track of your pet insurance quote including when you have abandoned your quote and this information is used to determine when to send reminder messages via SMS.

For example, an insured may not only provide us with information on themselves for the purpose of obtaining our services but also on other insured’s who they represent. We may also obtain personal information from past insurers, witnesses to claims, health care workers and publicly available sources etc.

We may record incoming and/or outgoing telephone calls for training or verification purposes. This allows us to check information you have given us and to verify information we have given you. Where we have recorded a telephone call, we can provide you with a copy at your request, where it is reasonable to do so.

Why we collect your personal information

We collect your personal information to enable us to provide our products and services, including to process and settle claims; offer our products and services and those of our related companies, brokers, intermediaries and business partners that may interest you; and conduct market or customer research to determine those products or services that may suit you.

Access to your personal information

You may ask for access to the personal information we hold about you and seek correction by calling 0800 255 426, 8:30 am to 5 pm Monday to Friday.

How to disclose personal information

We do not use or disclose personal information for any purpose that is unrelated to our services and that you would not reasonably expect (except with your consent).

In providing you with insurance services, we may transfer your personal and/or sensitive personal information outside of New Zealand. If this happens we will ensure that appropriate measures are taken to safeguard your personal and/or sensitive personal information.

You may ask for access to the personal information we hold about you and seek correction by calling 0800 255 426, 9am‑5pm, Monday to Friday.

What we expect of you and third parties we deal with

When you give us information about another person (for example, when a policy is held in a joint or company name), you confirm that you are authorised to do so, and will provide them with a copy of all documentation, including this Privacy Policy.

Security of your personal information

We endeavour to protect any personal information that we hold from misuse and loss and to protect it from unauthorised access, modification and disclosure.

Transfer of information overseas

We may transfer your personal information to Australia, United Kingdom, European Union or India where it is necessary to provide our service. For example, we sometimes use the internet to collect and process information. In addition, some insurers or reinsurers are based overseas, and we need to provide your personal information to them to arrange your cover. In most cases, we only do this with your consent.

Opting out

If we send you any information about services or products, or you do not want us to disclose your personal information to any other organisation (including related bodies corporate) you can opt-out by contacting us (details below).

How to contact us

If you wish to gain access to your personal information, or you want us to correct or update it, or you have a complaint about a breach of your privacy, or any other query relating to our Privacy Policy, contact us during business hours on:

Telephone: 0800 255 426

Mail: PO Box 112 250, Penrose, Auckland 1642


We will respond to your query or complaint as soon as possible and will try to resolve any complaint within 2 working days. If this is not possible, our international Dispute Resolution team will contact you within 10 working days.

Any unresolved complaints should be referred to the Privacy Commissioner.


Please read this notice with care as by using this site you agree to be bound by its terms.

If we decide to make changes to the notice we will post any changes on this page. If you have any queries please contact us.

Protecting your privacy is important to us. We promise to respect and safeguard your personal information. We shall try to ensure that your details are accurate and kept up to date. We set out below how we use this information.

We collect and use personal information to allow us to give you a quote or process your purchase of a policy. Such information may include your name, address, telephone number, e-mail address, bank details and renewal date(s) as well as your credit or debit card number and expiry date.

The information you supply may be used by the Petcover Group and their agents for insurance product administration, customer research and to keep you informed by post, telephone, e-mail or other means of services or products which may be of interest to you.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Where we use your personal details to tell you about other products and services, we will give you the opportunity to inform us that you do not wish your details to be used in this way.