Make an insurance claim

Going to the vet can be stressful, so we’ve made making a claim easy. We are here to help you along the way.

Making a claim

Simply select and fully complete the appropriate claim form (below), then email it alongside supporting receipts and vet consultation notes to You can take a photo with your mobile or scan your supporting documents.

Alternatively, if you’d like to submit your claim via post, please send documents to:

Petcover EU Agentur GmbH
Ared Strasse 16-18
2544 Leobersdorf

Please note claims sent by post will take longer to receive which may affect processing times. Please keep a copy of your claim.


Pet insurance claim checklist

To help us process your claim quickly, make sure you have completed these steps: 

  • Ensure the form is fully completed before submitting your claim. 
  • You have attached the treatment notes from the veterinary practice or therapist and the full itemised invoice(s). 
  • If this is your first claim, your last claim was more than 12 months ago, please provide the full clinical history from both current and previous veterinary practices. 
  • Cross check with your Certificate of Insurance to make sure you are not claiming for items that are not claimable with your policy. These include, but not limited to: routine and preventative care (teeth cleaning, worming, desexing and vaccinations) and any illness that occurred within your waiting period and/or were pre-existing conditions. 
  • Know your policies excess amount before submitting the claim. 
  • Copies of all you claim documentation should be kept for your records.

Receive your claim

Once your claim is processed, you will receive an email to notify you of the outcome. When your claim is approved, Petcover will pay in one of the following ways: 

  1. Credited into your bank account that your monthly premium is direct debited from. 
  2. Credited into the bank account that is nominated on the claims form at time of submission. 
  3. Cheque sent to you via mail.
  4. Paid direct to your vet. Please understand, this option, is only available by prior arrangement with your vet, and they agreed for us to do so. 

Get in touch

Petcover will only use the information provided in relation to your request and personal information will be processed based on legitimate purposes. For more information, please refer to the privacy policy.

Claims department is available:
Monday-Friday 8.30am to 5:30pm

Telephone: 0800 400 720

Petcover EU Agentur GmbH
Ared Strasse 16-18
2544 Leobersdorf