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Careers

We believe that a new talent would make a crucial contribution to the development and success of Petcover. Our friendly and hard-working team is always looking for enthusiastic and results-driven people. To join our team and to reach more information about current vacancies, please see below.

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Current Vacancies

Operations Manager – Petcover EU Ltd. / Austria

Job title: Operations Manager
Location: Petcover EU Ltd., Ared Strasse 16-18, 2544 Leobersdorf (close to Vienna)
Terms: Full time

Operations Manager

Job title: Operations Manager
Location: Petcover EU Ltd., Ared Strasse 16-18, 2544 Leobersdorf (close to Vienna)
Terms: Full time

About us:
Petcover is a global pet insurance provider covering all animals from budgies to bulldogs and skinks to stallions. We are the leading pet insurance provider in Australia and New Zealand and are growing rapidly in the UK and Europe.

Pets are at the heart of our business and our employees; supporting pet owners is what we do best, and why we love working at Petcover.

We pride ourselves on not only being different in terms of product quality, but service. We aim for every interaction we have with our customers to be one they leave feeling like we really care about them and their pets, because we do!

About the role:
Are you passionate about supporting a global business expanding into new markets?

This is an exciting opportunity for you to grow and develop with a leading pet insurance provider as we develop our brands in Austria, offering insurance for dogs, cats, exotics, horses and pet businesses.

Working alongside the CEO, this is a new position to the Austrian business; offering a varied operational role with scope to grow and develop yourself, and our team in increasing sales and offering quality insurance, pet welfare education and excellent customer service to ‘pet parents’.

Responsibilities:
• Deliver operational targets and customer standards.
• Provide assistance and support to the CEO to address future service and requirements of the sales team.
• Support the CEO in the maintenance and operational statistics and report structures as means for CEO to manage staff resources and service levels.
• Ensure sales agents are equipped and supplied with systems to effectively output all required workloads.
• Be available as reference point for sales centre IT matters.
• Provide ongoing communication to other team members to ensure SLA’s and KPI’s are met.
• Manage and resolve escalations resulting from primary contact of sales from sales centre.
• Support the team resolving queries, assisting with technical issues and general oversight.
• Monitor sales performance and support the team in achieving high closure rates.
• Carry out quality assurance and audit checks on team outputs and ensure that they are in line with company and regulatory guidelines.
• Provide feedback and have input into the development of the business.
• Customer focussed – work with the team to maintain and improve company scores.
• Provide feedback to and work alongside the CEO in evolving existing and new processes.
• Handle, monitor and oversee complaints. Provide feedback to improve products and processes to prevent and/or minimise complaints.
• Collate data to create reports and make recommendations for review.
• Ensure company and regulatory requirements are met.
• Able to take on increased responsibility and own tasks where required.
• Undertake ad hoc projects on behalf of the CEO.

Candidate requirements:
• A minimum of 18 months experience in operations management, or a sales/customer support environment
• Experience in the insurance market
• Educated to degree level in business management or similar
• Knowledge of the Austrian culture and market place
• Native German speaker
• Fluency in the English language
• Previous experience in an insurance (or financial services) role, desired but not essential.
• Previous proven experience in increasing sales and conversions
• Willing to learn and develop.
• Driven and motivated.
• Positive and solution orientated, professional attitude.
• Exercise good judgement and be prepared to make decisions.
• A passion for customer service and exceeding expectations.
• Strong communication skills demonstrating empathy and understanding where required.
• Excellent prioritisation and time management skills.
• A love of pets.

If you want to join a Petcover team, then please send your CV and cover letter to [email protected]

Contact us to apply
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Careers

We are an international pet insurance company that successfully operates in New Zealand, Australia, UK and in Austria, and is always looking for new opportunities in order to develop further. Petcover is a diverse workplace with a wide range of different positions that will match every talent. Our people are the most important for us and we take care of our working environment. We are sure that a friendly working environment supports our people by making important decisions enthusiastically.